Shipping FAQ

Shipping
Shipping costs will be calculated and added to your order at the checkout.
To keep your costs to a minimum all items are sent via standard mail - 2nd class Royal Mail within the UK and Standard International elsewhere.
Should you require an express or tracked service, please contact us before placing your order.

Confirmation
Once you have placed an order, you will receive an automated confirmation email detailing the items you have ordered.
We aim to dispatch all orders within one working day.
You will receive a confirmation email once the item has been shipped.

Taxes and customs
When ordering goods for delivery outside of the UK you may be subject to import duties and taxes once the goods reach their destination. Please note, this now also applies to orders within the EU (☹).
Any such fees for customs clearance must be covered by the customer. Customs policies and charges vary from country to country, so please contact your local customs office for specific information.
Should you wish to return the item(s) due to unexpected customs charges please see below.

Missing items
The pandemic has caused some unpredictability in delivery times. Items within the UK should arrive in 2-4 working days, though in some cases it is taking much longer. 

If your parcel fails to arrive within 30 days of dispatch, please contact us with details of your order. We will investigate and offer a resolution.

Returns - Damaged/Defective
If the books you ordered have been damaged in transit, are not what you ordered, or are defective, please email us at hello@artdecomagpie.com on receipt providing as a detailed explanation with supporting photographs.

Returns - Change of mind
If you wish to return or exchange your order for any other reason, please email us at hello@artdecomagpie.com on receipt of your item.
Books should then be sent back to the address listed below.
The item(s) should be new and unopened. Returns must be securely packaged. Please note the shipping costs will not be reimbursed for a change of mind return. We recommend that return shipments are sent using a trackable service as reimbursements will only be made on receipt of the item.

Return address is:

ADM Publishing
Garden Flat, Ashfield House
28 College Road
Malvern
Worcestershire
WR14 3HW
UK